What to look for when choosing a Technology Management Partner

In your quest to find the most appropriate Technology Management Company it is paramount that they keep things simple. Are you getting confused by a whirlwind of jargon and service packages each time you engage them? If so, you may become too focused on the myriad of details they're presenting and lose sight of your core technology objectives.

Remember that a Technology Management Company works for you and not vice-versa. Their interest in your business success should equal that of yours.

Here are some questions you should ask when selecting a Technology Management Company;

1. Do they offer proactive management, not just monitoring and repair? What is their plan for responding to small problems before they become bigger more costly ones?
2. Do they take the time to make sure you understand their procedures and services? Does your first conversation leave you feeling hopeful or confused? You shouldn't need a technology glossary to understand what their service is or what they're talking about.
3. Do they guarantee response times? Ask what their set standards are for response times to various issues? Do they have a Service Level Agreement (SLA) in place? What is their process for handling support requests?
4. Do they guarantee your technology's up time? It can be easy to explain away problems behind a lot of meaningless jargon. However, if there is a monetary guarantee attached to set performance standards, you can be certain that if a problem does occur, they have as much incentive as you to fix it.
5. Do they keep their technology up to date? Technology can be outdated in less than two years. Does the Technology Management Company utilize the latest in cutting-edge software and systems to ensure your network is safe and running at peak performance.
6. When you call for support, do you reach a phone bank or a familiar voice? Is there a specific account manager or project manager assigned to your business? Is that someone intimately familiar with the technology and systems specific to your business?
7. Do they partner with other technology companies to deliver best in class solutions in custom application development, telephone systems, website design, and line of business applications? Or, do they simply advertise solutions from A-Z and fail to deliver perfection in any one area?